Refund Policy

At LUMVOO®, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be in its original condition.
  • The item must be returned with all original packaging and accessories.
  • Proof of purchase is required.

To initiate a return, please contact our customer support team at support@lumvoo.com before sending your item back.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, abuse, or improper handling.
  • Products modified or altered after delivery.
  • Gift cards and downloadable digital products (if applicable).

Defective or Damaged Items

If your item arrives damaged, defective, or not functioning properly, please contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

After reviewing the information, we may offer:

  • Troubleshooting assistance
  • A replacement product
  • A partial refund
  • A full refund, where applicable

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or an incorrect item was shipped.
  • Original shipping fees are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank, credit card provider, or payment service.

Order Cancellations

Orders may be canceled before shipment for a full refund.

Once an order has been shipped, it will be subject to our standard return policy.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Email: support@lumvoo.com

Website: www.lumvoo.com

We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.