Return & Exchange
At LUMVOO®, we want you to feel confident in every purchase.
If for any reason you are not completely satisfied, eligible products may be returned within 90 days of delivery.
Return Eligibility
To initiate a return, please contact our support team at:
Please include your order number and a brief description of the reason for your request.
Returned products must:
- Be purchased through official LUMVOO® sales channels
- Be returned in original packaging
- Include all accessories and included items
- Show no excessive signs of damage or misuse
Non-Quality Related Returns
For returns unrelated to product defects or shipping damage, return shipping costs are the responsibility of the customer.
Original shipping costs are non-refundable.
Damaged or Defective Products
If your product arrives damaged or experiences a functional issue, please contact us as soon as possible with photos or videos for review.
Our support team will work with you to provide an appropriate solution, which may include replacement parts, replacement products, or other assistance where applicable.
Refunds
Approved refunds will be issued to the original payment method.
Once your return has been received and inspected, you will receive a confirmation email regarding the status of your refund.
Please allow additional processing time depending on your payment provider or financial institution.
Order Cancellations
Orders may be cancelled before shipment by contacting:
Once an order has shipped, our standard return policy will apply.
Contact
For any questions regarding returns, refunds, or product support, please contact: