Refund & Return Policy

At LUMVOO, we want you to feel confident in your purchase.

If you are not completely satisfied with your order, you may request a return within 90 days from the date of delivery, subject to the conditions below.

Return Eligibility

To request a return, please contact our customer support team:

Email:
support@lumvoo.com

Please include:

Your order number;
A brief description of the reason for the return;
Photos or videos if the request relates to a product issue.

Returned products must:

Be purchased through official LUMVOO sales channels;
Be returned with original packaging when possible;
Include all accessories and included items;
Not show excessive signs of damage, misuse, or unauthorized modification.

Return instructions and the return shipping address will be provided by our support team after your request is reviewed.

Non-Quality Related Returns

For returns that are not related to product defects, damage during shipping, or incorrect items received:

Return shipping costs are the responsibility of the customer;
Original shipping costs are non-refundable.

Damaged or Defective Products

If your product arrives damaged or experiences a functional issue, please contact us as soon as possible.

Please provide photos or videos showing the issue so our support team can review your request.

Depending on the situation, we may provide:

Troubleshooting assistance;
Replacement parts;
Product replacement;
Other appropriate solutions.

For approved defective product claims, LUMVOO will provide support according to the specific circumstances.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Order Cancellations

Orders may be cancelled before shipment by contacting:

support@lumvoo.com

Once an order has been shipped, the standard return process will apply.

Contact Us

For questions regarding returns, refunds, or product support, please contact:

Shenzhen Shufan Technology Co., Ltd.