Warranty Policy
LUMVOO, operated by Shenzhen Shufan Technology Co., Ltd., is committed to providing reliable light wellness products designed for everyday use.
All LUMVOO products purchased through our official website are covered by a limited 12-month warranty from the date of delivery.
Warranty Coverage
During the warranty period, LUMVOO provides support for products that experience manufacturing defects or functional issues under normal use conditions.
Eligible products may receive:
- Replacement service;
- Replacement parts;
- Technical support.
All warranty claims are subject to review and approval by our support team.
To evaluate a warranty request, we may ask customers to provide:
- Order information or proof of purchase;
- Photos or videos showing the issue;
- Additional details about product usage.
What Is Not Covered
This limited warranty does not cover:
- Damage caused by improper use, misuse, accidents, or unauthorized operation;
- Products that have been modified, repaired, or disassembled without authorization;
- Cosmetic damage caused by normal daily use;
- Damage caused by improper storage, moisture, or external conditions;
- Products purchased from unauthorized sellers;
- Products without valid proof of purchase;
- Warranty claims submitted after the warranty period has expired.
Warranty Eligibility
Warranty coverage applies only to products purchased directly from the official LUMVOO website or authorized sales channels.
This warranty applies to the original purchaser and is not transferable unless required by applicable law.
Additional Information
This warranty provides specific legal rights. Additional rights may vary depending on your country, state, or region.
This warranty does not affect any consumer rights provided by applicable laws.
Contact Us
For warranty assistance or product support, please contact:
Shenzhen Shufan Technology Co., Ltd.
Email:
support@lumvoo.com
Our customer support team will review your request and respond as soon as possible.