Shipping Policy

LUMVOO is committed to providing reliable shipping services for customers worldwide.

Orders are shipped from our fulfillment facilities and delivery partners.

Shipping Availability

LUMVOO offers free standard shipping to most destinations worldwide.

Available shipping methods and estimated delivery times will be displayed during checkout. 

Processing Time

Orders are typically processed within 2–3 business days.

Orders are processed Monday through Friday, excluding major holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. 

Estimated Delivery Times

Standard Shipping

Estimated delivery times:

  • United States, Canada, Europe, Australia, and other major destinations:
    8–15 business days
  • Other international destinations:
    15–25 business days

Delivery times may vary depending on destination, customs clearance, local carrier operations, weather conditions, and other factors outside our control. 

Tracking Information

Once your order has been shipped, tracking details will be provided by email.

Please allow several days for tracking information to become available after shipment. 

Duties & Taxes

Depending on your destination country, customs duties, import taxes, or other fees may apply.

Customers are responsible for any applicable customs charges required by their local authorities. 

Shipping Delays

While we work with reliable shipping partners, delays may occasionally occur due to:

  • Customs processing;
  • Weather conditions;
  • Carrier delays;
  • Other circumstances beyond our reasonable control.

We will provide assistance and updates whenever possible. 

Contact Us

For shipping questions or order assistance, please contact:

Shenzhen Shufan Technology Co., Ltd.

Email:
support@lumvoo.com