Refund Policy

We want you to be satisfied with your purchase.

If you are not completely satisfied, you may request a return within 90 days of receiving your order.

To be eligible for a return:

• The item must be in its original condition.

• The item must be returned with all original accessories and packaging.

• Proof of purchase is required.

To request a return, please contact us at support@lumvoo.com before returning any item.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery and provide photos or videos showing the issue.

After review, we may offer:

• A replacement product

• A partial refund

• A full refund

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or the wrong item was received.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5–10 business days.

Order Cancellation

Orders may be canceled for a full refund before shipment.

Orders that have already shipped are subject to this Refund Policy.

Contact

If you have any questions, please contact us:

Email: support@lumvoo.com
Website: www.lumvoo.com